print | Professional development | Hardware interfacing | User interaction | Organisational processes | Infrastructure | Software
The architectural layer user interaction relates to the communication between the (end)user and the ICT system. Here, the emphasis is not on the interaction with users which takes place during the creation of an ICT system; that is already covered in each of the architectural layers.
Identification of the core elements of an external assignment whereby clarification is sought from the client, users and experts.
Taking inventory at the client and of the user needs and translating these into IT solutions.
Getting acquainted with the existing interactive concepts, services and products.
Give advice on the interaction design that fits the assignment, client and user needs and previous acquaintance of these.
Give recommendations on the basis of certain usability-analysis for the design of an interactive product, system or service.
Translate the advisories into a simple user interaction with standard prototyping technique.
Design a (usability) test with which essential interaction problems can be identified.
Apply and carry out a standard protocol. interaction design process, including user- centered design.
Realise and qualitatively test simple interactive products or services on the basis of an interactive design whereby use is made of accessible tools, design guidelines and/or house style.
Validatie met key stakeholders van visie en strategie.
Benchmarking functionality, user interaction and UX design for the benefit of the assignment that is carried out within a company.
Analysis of the client's core values, products or services, user needs and how these are expressed in the products or services.
Evaluation of the progress of the project from the perspective of the user.
Provide well-founded, concrete advice on the interactive techniques and/or interactive concepts to be used.
Make proposals about the realisation choices, such as the technologies to be used, while keeping the users and company context in mind.
Give advice on the objectives of the current and next iterations.
Translate the advisories into a design of detailed user interaction with various prototyping techniques.
Design a usability test with which the objectives of the iteration can be evaluated.
Realise the interactive design with various tools and techniques.
Carry out the usability test in the field or in the lab.
Monitor the interactive design with the realised interactive product or service.
Record the points of departure and findings concerning the user perspective between the iterations in a design and development process, and hereby make the connections between the iterations visible.
Use and correctly apply the standards (design guidelines concerning the interactive design, protocols and methods) that are appropriate within the company context.
Analysis of the user, user interaction and experience, both individually (physical, psychological, personal characteristics) and in a larger social context (social / cultural / ethical / technological).
Analysis of the actual and state-of-the-art interactive technologies.
Analysis per iteration of the effect of the own intervention on/in the UX.
Translate the analysis into strategic recommendations (in the short, medium and long term) for the design or improvement or investigation of a UX by using interactive tools. Here, substantiated advice is also provided concerning the most suitable design process (for example, UCD).
Give advice on the UX intervention(s) in the current or next iterations.
Translate the advisories into a concrete and detailed UX design appropriate to the project phases.
Design a test with which the objectives can be evaluated from a user perspective.
Realise and test the UX of an interactive product, prototype, system or service on the basis of the design while using the appropriate tools and techniques during the project phases.
Monitor the connection of the UX design and realised product in a predictable context.
Monitor the core values and UX of the product/organisation or service in every phase of the development and production process.
Communicate with stakeholders and record decisions related to core values and user experience design during all phases of the development process.
Increase user acceptance by way of documentation, training and/or marketing and provide a substantiated choice for the right form of these.